Tulum, Quintana Roo
Marketing agency in Tulum
Tulum lives on international tourism and on experiences. There we work with boutique hotels, restaurants, clubs and brands that need direct bookings, instant replies in several languages, and to show up when travelers search for what to do.
What matters in Tulum and what gets done
| What happens | What gets done | Details |
|---|---|---|
| Travelers from many countries | An agent that replies in the writer's language, at any hour and from any time zone, with the rates from your table | AI agents |
| Bookings through platforms | A direct booking assistant, a perk for booking direct and booking links in Google Hotels | Boutique hotels |
| Strong seasons | Email to past guests and past diners by segment to fill the low months | Email marketing |
| Decisions are made on the phone, before arriving | A Business Profile with photos and reviews answered in the reviewer's language; pages that answer what people ask an AI | Showing up in ChatGPT |
| Hotels, restaurants, clubs and experiences in the same area | Partnerships with a code per partner: the hotel recommends the dinner and the restaurant recommends the experience | Partnerships |
| Bookings that do not show up | Deposits for groups and a reminder with buttons the day before | Bookings and appointments |
An inquiry in English, in the middle of the night
The agent detects the language and replies with the information it has been given. Illustrative example.
03:14:22.105 input WhatsApp · "Hi! Do you have a table for two tomorrow at 8pm?"
03:14:22.190 context new customer · language: en · prefix +1
03:14:22.640 function consultar_mesas(tomorrow 20:00, 2) → free
03:14:23.310 output "Yes! We have a table for two at 8pm. Shall I book it under your name?"
03:15:01.877 input "Yes please, Sarah."
03:15:02.420 function crear_reserva(tomorrow 20:00, 2, Sarah) → RES-3108 confirmed
03:15:02.901 output "Done, Sarah. See you tomorrow at 8pm."Real customer service and booking case studies
Analysis of cases published by the brands or the platforms, with their sources. North did not take part in them.
Frequently asked questions
Do the AI agents speak English?
Yes. They reply in the language people write to them in, which is key for businesses with international travelers.
Do you work with businesses outside Quintana Roo?
Yes. From Tulum and Mexico City we serve Latin America, the United States, Europe and Australia.
Can we meet in person?
Yes, in Tulum and in Mexico City. With the rest of the world we work by video call.
Let’s start with a free diagnosis
30 minutes to see where your business is losing customers and what to do first. If you don’t see results in 30 days, we give your money back.
Book your diagnosisWe’ll message you on Instagram with times.